Effective Date: 6 September 2026
Parallax Creative Web Design respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what information we may collect, how we use it, who we may share it with and the choices you have regarding your information.
Parallax Creative Web Design is operated by Martin Edward Gleeson trading as Parallax Creative Web Design, ABN 95 136 249 368.
This policy applies to information collected through our website, email, phone, social media, meetings, referrals and in the course of providing our web design, development, hosting, maintenance, SEO, graphic design and related digital services.
What Personal Information We Collect
Depending on how you interact with Parallax Creative Web Design, we may collect information such as:
- your name
- email address
- phone number
- IP address
- business or website information you provide to us
- information contained in enquiries, emails or other communications
- information required to provide our services
- billing and transaction information
- information you choose to provide while discussing or undertaking a project.
You are not required to provide personal information unless it is reasonably necessary for us to respond to your enquiry or provide a requested service.
How We Collect Information
We may collect information when you:
- submit an enquiry through our website
- contact us by email or phone
- communicate with us through social media
- engage Parallax Creative Web Design to provide services
- provide information during a meeting or consultation
- are referred to us by another person or business
- subscribe to marketing communications
- interact with our website.
Some technical information may also be collected automatically when you visit our website, including your IP address, browser information, device information and information about how you use the website.
How We Use Your Information
We may use personal information to:
- respond to enquiries
- prepare quotes or proposals
- provide web design, development, hosting, maintenance, SEO, graphic design and related services
- communicate with clients about projects
- manage client accounts and projects
- process invoices and payments
- provide technical support
- maintain and improve our website and services
- understand how visitors use our website
- measure advertising and marketing performance
- send marketing communications where permitted
- maintain business, accounting and transaction records
- prevent fraud or misuse of our services
- protect the security of our systems, websites and client accounts
- comply with legal, regulatory or contractual obligations.
We do not sell, rent or trade personal information or customer lists.
Client Websites and Customer Data
As part of providing website design, development, hosting, maintenance or technical support services, Parallax Creative Web Design may occasionally have access to information stored within a client’s website or connected systems.
This may include:
- website contact form submissions
- customer names and email addresses
- WooCommerce or Shopify order information
- mailing lists
- website user accounts
- website analytics
- other information stored within a client’s website.
We only access this information where reasonably necessary to provide the services requested by the client.
Client data remains the responsibility of the relevant client and is not used by Parallax Creative Web Design for unrelated purposes.
Where practical, access to client systems and information is limited to what is required to complete the relevant work.
Website Analytics and Tracking
We use third-party analytics and tracking services to understand how our website is being used and to improve our marketing.
These may include:
Google Analytics 4
Used to understand website traffic, visitor behaviour and website performance.
Google Search Console
Used to understand how our website performs in Google Search and identify search and website performance issues.
Meta Pixel
Used to measure the effectiveness of advertising, understand website interactions and assist with advertising and remarketing through Meta platforms such as Facebook and Instagram.
These services may collect information including your IP address, device information, browser information, pages visited, interactions with our website and other technical data.
Information collected by these providers is also subject to their own privacy policies and data-handling practices.
Cookies
Our website uses cookies and similar technologies.
Cookies are small files or pieces of information stored on your device that can help websites remember information and understand how visitors use a site.
We may use cookies for:
- website functionality
- website security
- analytics
- performance monitoring
- advertising
- conversion tracking
- remarketing.
Third-party services such as Google and Meta may also place or access cookies when you use our website.
You can control or disable cookies through your web browser settings. Disabling some cookies may affect how certain parts of the website function.
Third-Party Services
We use a range of third-party platforms to operate our business and provide services to clients.
These may include:
- Google Drive
- Microsoft OneDrive
- Dropbox
- SiteGround
- Elementor
- Shopify
- Adobe
- Xero
- Stripe
- PayPal
- Shopify Payments
- Google Analytics
- Google Search Console
- Meta.
Personal information may be provided to or processed by these services where reasonably necessary to operate our business or provide services to you.
Each third-party provider operates under its own privacy policy, terms and security practices.
We take reasonable care when selecting service providers but cannot control the privacy, security or data-handling practices of independent third parties.
Payments
Payments to Parallax Creative Web Design may be made using methods including:
- EFT or bank transfer
- Xero
- Stripe
- PayPal
- Shopify Payments.
Where you make a payment through a third-party payment provider, your payment information is processed by that provider.
Parallax Creative Web Design does not directly store your full credit or debit card details.
Payment providers may collect information required to process your transaction in accordance with their own privacy policies and terms.
Marketing Communications
From time to time, we may send marketing communications including information about:
- Parallax Creative Web Design services
- promotions or offers
- website and SEO information
- business updates
- useful digital marketing content.
We only send electronic marketing communications where we are permitted to do so.
You can unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending important service-related communications about an active project, account, invoice or service.
Overseas Processing and Storage
Some of the third-party platforms we use operate internationally.
As a result, personal information may be stored or processed on servers located outside Australia.
The countries in which information is processed may vary depending on the infrastructure and services used by the relevant third-party provider.
Where information is handled by a third-party provider, it is also subject to that provider’s privacy, security and data-handling practices.
How We Protect Your Information
We take reasonable steps to protect information under our control against loss, misuse, unauthorised access, modification or disclosure.
Depending on the system or service involved, these measures may include:
- password-protected accounts
- two-factor authentication
- secure website hosting
- SSL encryption
- restricted access to client files and systems
- reputable cloud storage and software providers
- appropriate account and access controls.
However, no website, online service or electronic storage system can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where it is required for legitimate business, contractual, accounting, tax, security or legal purposes.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it where practical.
Some records may need to be retained for longer periods to meet legal, accounting or business record-keeping requirements.
Accessing or Correcting Your Information
You can contact us if you would like to:
- find out what personal information we hold about you
- request that incorrect or outdated information be corrected
- request deletion of information where appropriate
- ask questions about how your information has been handled.
We will consider reasonable requests and respond within a reasonable period.
There may be circumstances where information cannot be deleted immediately, including where we are required to retain records for legal, accounting, contractual or security purposes.
Links to Other Websites
Our website may contain links to websites or services operated by other organisations.
Parallax Creative Web Design is not responsible for the privacy practices, security or content of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, third-party providers or legal requirements.
The current version will be published on our website with an updated effective date.
Privacy Enquiries and Complaints
If you have a question, concern or complaint about how Parallax Creative Web Design handles your personal information, please contact:
Parallax Creative Web Design
Martin Edward Gleeson trading as Parallax Creative Web Design
ABN 95 136 249 368
Email: mgleeson@parallaxcreative.com.au
We will make reasonable efforts to investigate and respond to privacy concerns.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy matter.